AG REAL ESTATE NV/SA, is a Belgian company, whose registered office is at Kunstlaan/Avenue des Arts 58 1000 Brussels (hereafter “AG REAL ESTATE”).
Our company websites www.agrealestate.eu and www.agresidential.be, the websites regarding our shopping centers www.westlandshopping.be, www.city2.be, www.niniashoppingcenter.be, www.gentzuid.be, www.anspach-brussels.be, www.galeries-st-lambert.be, www.thewshopping.be, www.themint.be, our many project-based websites (www.scholenvanmorgen.be, www.constructionsitemanger.be, www.canalwharf.be, www.cavell-court.be, www.vivid- leuven.be,...), and our Apps are run by AG REAL ESTATE, and as the case may be by third party subcontractors, under the responsibility of AG REAL ESTATE.
Our Data Protection Officer (“DPO”) can be reached by postal mail at DPO AG REAL ESTATE, Kunstlaan/Avenue des Arts 58, 1000 Brussels, Belgium, or by email at email@example.com.
At AG REAL ESTATE, we’re committed to protecting and respecting your privacy.
via any Bluetooth, Wi-Fi or any similar technology that may communicate with your (mobile) device including identifying its location, in our shopping centers. This includes collecting unique online identifiers such as IP addresses, MAC addresses, which are numbers that can uniquely identify terminal equipment such as a specific computer, handset, tablet or other network device on the internet.
In order to provide you with the full range of services, we sometimes need to collect information about you.
AG REAL ESTATE is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with the EU Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereafter the "GDPR"). Please note that, no website can be completely secure. If you have any concerns that one of your AG REAL ESTATE accounts could have been compromised, e.g. someone could have discovered your password, please get in touch immediately.
When you access or sign up to any of AG REAL ESTATE’s services, for example Apps, newsletters, chats with our social media accounts, message boards, web and mobile notifications, telephone or text AG REAL ESTATE, we may receive personal information about you.
This can consist of personal information you have provided to us such as, for example, your name, email address, postal address, telephone or mobile number, gender or date of birth, personal interests (e.g. what newsletters you have read), as well as general (aggregate, non-personal) information collected about the way in which visitors make use of AG REAL ESTATE on-line services.
If you are the parent or guardian of a child under (16), we may process limited personal data about you so that you can give consent for the child to access some AG REAL ESTATE services. We may use your contact details to communicate with you about the child’s account or use of services.
Please note that sometimes we will require you to provide additional personal information, for example when preparing lease or real estate purchase agreements. When we do this we will provide further information about why we are collecting your information and how we will use it.
Some of our services enable you to sign-in via a third-party service, such as Facebook. If you choose to sign-in via a third-party app, you will be presented with a dialog box which will ask your permission to allow AG REAL ESTATE to access your personal information (e.g. your full name, date of birth, email address and any other information you have made publicly accessible to the third-party service, such as Facebook). Please note that any information that is not required by the particular service you have opted to use will not be retained by AG REAL ESTATE.
AG REAL ESTATE will use your personal information for a number of purposes including the following:
Where AG REAL ESTATE proposes using your personal information for purposes not mentioned above we will notify you first. Please see article 18 below for details.
If you have registered for an AG REAL ESTATE account on one of our websites or through an App, this will not automatically allow you to login to other AG REAL ESTATE website and apps, as these services might be run by AG REAL ESTATE or separate subcontractor chosen by AG REAL ESTATE.
Your AG REAL ESTATE accounts will always be covered by the policies of this website. But, please be aware that additional policies may apply if your AG REAL ESTATE account is linked to another account.
AG REAL ESTATE may contact you:
We will never contact you to ask for your AG REAL ESTATE account password, or other login information. If you receive any emails or calls from people asking for this information and claiming to be from AG REAL ESTATE please inform our DPO straightaway.
AG REAL ESTATE will only send you marketing emails or contact you on AG REAL ESTATE platforms when you have agreed to this. You will always be able to unsubscribe by following the procedure set out in article 12. From time to time we may also contact you to ask your opinion on certain issues affecting AG REAL ESTATE. AG REAL ESTATE may personalize the message content based upon any information you have provided to us and your use of AG REAL ESTATE platforms.
AG REAL ESTATE will not sell or rent your information to third parties and will not share your information with third parties for marketing purposes.
Generally, we will use your information within AG REAL ESTATE and will only share it outside AG REAL ESTATE where you have requested it or given your consent, except:
We may pass your information to our third-party service providers, agents subcontractors and other associated organizations for the purposes of completing tasks and providing services to you on our behalf (for example to send you mailings). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service. In addition, our contracts with such third party service providers require them to keep your information secure and
not to use it for their own direct marketing purposes. We will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so.
If you post or send content which may reasonably be deemed to be offensive, inappropriate or objectionable anywhere on or to AG REAL ESTATE websites, social media pages, or otherwise engage in any disruptive behaviour on any AG REAL ESTATE service, AG REAL ESTATE may remove such content.
Where AG REAL ESTATE reasonably believes that you are or may be in breach of any applicable laws, for example on hate speech, AG REAL ESTATE may disclose your personal information to relevant third parties, including to law enforcement agencies or your internet provider. AG REAL ESTATE would only do so in circumstances where such disclosure is permitted under applicable laws, including data protection law.
If you are aged 16 or under, please get your parent/guardian's permission before you provide any personal information to AG REAL ESTATE.
We will hold your personal information on our systems only for as long as is necessary for the relevant activity, or as long as is legally or contractually set out for any relevant contract you hold with AG REAL ESTATE. If you delete your AG REAL ESTATE account, then your personal information is deleted immediately. For further information about deleting your AG REAL ESTATE account, please see article 12 below.
You have the right to restrict and the right to object to the use of your personal data; the right to withdraw your consent to the use of your personal data and the right to request deletion of your personal data.
In the context of the shopping centers you can opt-out from the collection of the MAC address of your mobile device by turning off your device Bluetooth and Wi-Fi capabilities of your mobile device or by opting-out via the website of our third party service providers:
In the context of some of our websites and apps of AG REAL ESTATE, these rights are all exercised and obtained by deleting your AG REAL ESTATE accounts. You can find out how to delete your accounts on
the respective websites or Apps. As explained in article 11 above, deleting your AG REAL ESTATE account will erase any personal information in your account that we have about you.
In any case, you can exercise your rights by contacting our DPO You may also adjust your communication preferences or opt out of communications at any time by clicking ‘unsubscribe’ at the bottom of any e-mail, following instructions provided in the communication or changing your preferences within your account or by sending us an e-mail.
You have the right to portability of your personal data. All personal data you directly submitted to AG REAL ESTATE, can be sent to you or any third party, at your request made directly to our DPO.
Under the GDPR you have the right to access to and the right to correct the personal information AG
REAL ESTATE holds. These rights can be exercised by:
We will endeavour to provide you with access to your personal information wherever possible.
You have the right to complain to the Belgian Data Protection Authority:
a. What is a cookie?
A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer, tablet or mobile phone (all referred to here as a "device") web browser from a website's computer and is stored on your device's hard drive. Each website can send its own cookie to your web browser if your browser's preferences allow it.
Many websites do this whenever a user visits their website in order to track online traffic flows. Similar technologies are also often used within emails to understand whether the email has been read or if any links have been clicked. In order to inform you fully, AG REAL ESTATE will ask your consent for the receipt of cookies. However, you can change your cookie settings at any times in your web-browser (see our full Cookies Policy for more information).
On AG REAL ESTATE websites, cookies record information about your online preferences and allow us to tailor our websites to your interests.
b. AG REAL ESTATE cookies and how to reject cookies
It is important to note that if you change your settings and block certain cookies, you will not be able to take full advantage of some features of AG REAL ESTATE services, and we might not be able to provide some features you have previously chosen to receive.
c. Other information collected from web browsers
Your web browser may also provide AG REAL ESTATE with information about your device, such as an IP address and details about the browser that you are using.
DNT is a feature offered by some browsers which, when enabled, sends a signal to websites to request that your browsing is not tracked, such as by third party ad networks, social networks and analytic companies. Our websites do not currently respond to DNT requests.
When you download or use an AG REAL ESTATE app on your mobile device, information may be accessed from or stored to your device. Most often this is used in a similar way to a web browser cookie, such as by enabling the app to ‘remember’ you or provide you with the content you have requested.
Your web browser or device may also provide AG REAL ESTATE with information about your device, such as a device identifier or IP address. Device identifiers may be collected automatically, such as the device ID, IP address, MAC address, IMEI number and app ID (a unique identifier relating to the particular copy of the app you are running).
When you sign in to a AG REAL ESTATE app, your sign-in details may be stored securely on the device you are using, so you may in the future, if you wish to do so, access other AG REAL ESTATE ‘apps’ on the same device without needing to enter your sign-in details again.
If you have any concerns about the information which might be accessed from or stored on your device by AG REAL ESTATE, you may wish to only access AG REAL ESTATE content through a web browser and review your web browser settings.
As part of the services offered to you through the AG REAL ESTATE websites and Apps, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to Belgium. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights as set out in this Policy continue to be protected.
If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.